How can we help you?
Find answers, guides, and resources to help you get the most out of Subletly.
Browse by Category
Getting Started
New to Subletly? Learn the basics of creating an account, getting verified, and navigating the platform.
- Create your account
- Complete verification
- Set up your profile
- Understanding trust badges
For Renters
Everything you need to know about finding, booking, and moving into your perfect place.
- Search for places
- Message hosts safely
- Agree on housing terms directly
- Move-in checklist
For Hosts
Learn how to create compelling listings, manage bookings, and provide great experiences.
- Create a listing
- Listing review process
- Set pricing & availability
- Respond to inquiries
- Arrange rent directly
Trust & Safety
How verification, secure communication, reporting, and safer-deal guidance work.
- How verification works
- Safer direct-payment practices
- Spotting scams
- Report a concern
Membership & Direct Payments
Understand Subletly membership billing and how renters and hosts handle housing payments directly.
- What Stripe is used for
- Written housing terms
- Traceable payment methods
- Reporting suspicious requests
Legal & Compliance
New York housing rules, official resource links, and landlord consent responsibilities.
- New York housing rules
- Landlord consent basics
- Educational resources
- Your responsibilities before booking
Quick Video Guides
Watch short tutorials to get started quickly
Getting Started with Subletly
Learn the basics in under 3 minutes
How to Create a Listing
Step-by-step listing creation guide
Booking Your First Place
From search to move-in day
Still need help?
Our support team is here to assist you. Reach out and we'll get back to you within 24 hours.
Email Support
support@subletly.com