Frequently Asked Questions

Subletly is a verification-first platform for furnished stays of 30 days or longer. It helps healthcare workers and other mid-term renters discover hosts, communicate, verify relevant facts, and document arrangements they make independently.

No. Subletly facilitates discovery, verification, communication, records, and support. It does not guarantee a listing, user, lease, payment, move-in, or housing outcome.

The first planned pilot is Rochester, New York. Public availability and each Phase One workflow remain subject to their individual release gates.

Listings are intended for furnished stays of at least 30 consecutive days. The host and renter set the actual term in their own agreement and remain responsible for applicable law.

Complete the required account verification, open an eligible listing, and start a Subletly conversation. Keep early questions and tour coordination in platform messages so there is a traceable record.

Live-tour scheduling and temporary tour confirmation codes are part of the Phase One plan. The feature will remain unavailable until its privacy, security, and operational release checks pass. Video will not be recorded by Subletly.

A healthcare worker may optionally submit professional credentials or assignment evidence for separate manual review. Any approved badge will describe only what was reviewed and when; it is not a general guarantee.

A host must verify identity and separately show ownership, management authority, or permission to offer each property. Every listing must be furnished, accurate, and compliant with applicable leases, building rules, and law.

No. A badge means only that the named workflow was completed at a particular time. It does not guarantee safety, legality, solvency, property condition, or future conduct.

The proposed first-year membership is $99 for up to three active, verified listings. Membership billing is disabled until renewal, tax, refund, entitlement, legal, and founder approval gates are complete. Existing founding-host commitments will be reconciled before activation.

No booking commission or rent-processing fee is part of the Phase One operating model. Membership billing, when approved, will be separate from the host and renter's housing transaction.

Hosts and renters arrange and pay rent, security deposits, and other housing amounts directly with each other. Subletly does not collect, hold, schedule, refund, or transfer those funds.

Stripe remains available for identity verification and, after a separate approval, Subletly membership billing. Those uses are separate from rent, deposits, and host payouts.

Confirm the recipient and written terms before paying. Use a secure, traceable method you understand. Avoid mailed cash, cryptocurrency, unusual prepaid cards, an unexplained wire, or an overpayment-and-refund request.

When released, a payment acknowledgment will record that one party reported sending money and the other reported receiving it. It will be timestamped, but it will not mean Subletly processed, verified, guaranteed, or can reverse the payment.

No. The host and renter create and sign their own agreement. Subletly does not draft, negotiate, interpret, approve, or become a party to a lease. A future lease-record feature will document selected facts without acting as an e-signature broker.

Haven Rescue is a planned no-access support workflow. It prioritizes immediate safety, documents the incident, attempts to contact the host, and can offer third-party lodging suggestions while the renter decides what to do.

No. Haven is not insurance and does not provide reimbursement, a hotel budget, guaranteed lodging, or guaranteed replacement housing. A renter books and pays any hotel or alternative lodging directly.

Contact 911 or the appropriate local emergency service first. Once you are safe, report the incident through Subletly so the support and Trust & Safety teams can document and review it.

Sensitive evidence is intended for a private document vault. Access must be purpose-based, time-limited, role-restricted, and logged. A host cannot view a renter's private assignment document.

Reporting, blocking, evidence snapshots, and a formal review queue are part of the Phase One safety controls. Temporary containment may happen quickly; permanent consequences require evidence, a reason code, and review.

The Phase One design includes a correction or appeal path for suspensions, badge removals, and case outcomes. Serious or permanent actions require stronger review controls.

No. Subletly does not include video recording in Phase One.

No. Subletly is a technology platform. It is not a real estate broker or agent, landlord, property manager, insurer, escrow agent, payment intermediary for housing money, or party to a lease.

No. Every module defaults to disabled and must pass its own engineering, security, privacy, legal, operational, and founder release checks before activation.

Visit Subletly's Safety Tips for account protection, safe communication, direct-payment guidance, scam warning signs, and reporting instructions.